Purchased a item on Nov 27 2020 with a gift card, one week later I was notified they could not fill the order and I would receive a refund but no one replied back to my 2 emails regarding how the refund would be handled since I used a gift card not my visa. I went to the front to talk to a mgr. I also asked for the speed of the memory since I didn't know & they kept skirting the question first by saying it doesn't matter b/c that depends on my computer, then saying it doesn't say on the package, yet when the c/s girl ran the memory thru for me to pay, it came up right on the receipt. returns, they phoned me and notified me they received the items back more than a month ago When I call you and ask "do you have product X" and you tell me you do, and then I come into the shop and, well, no product X, but (similar but not actually Product X) product Y, don't be surprised when I A) don't buy it and B) get pissed and write an angry Yelp! Still no refund yet. In the end, I used profanity and called him a bunch of names - for some reason he said "anytime buddy!" Ray Wilson Best Buy Ray Wilson, sales Manager, ray Wilson, sales Manager, Best Buy Markville Mall VERBAL ABUSE FROM SALES MANAGER RAY WILSON, THREATENING ATTITUDE!!! Totally amateurish. Best Buy - horrible customer service! Called into customer service. So, that is exactly what I did. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Now for the Product Exchange Plan complaint that I read before by angry at bestbuy I forwarded the email to my mother, the holder of the credit card used for the purchase, and she tried to call, but was advised that they would not talk to her since the order was not in her name. the company shoots itself in the foot with the new employee training sessions which are a complete waste of time and money. I just want a working dishwasher. Great. Reserve online, pickup in-store. THAT is good service. Through its recycling program, Best Buy collects 409 pounds of electronics each minute the stores are open. I'm not stupid, I checked all my junk mail folders. I got such a great experience from Ajax. That's my opinion based on years of using computers. How to Change Your Billing Address. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I always deal with managers b/c only once in a blue moon do I deal with a first level person who is smart & knows the actual rules of the company & trust me, when they are good, I sing their praises 10 fold. Wow, up until today, I normally ignore what they call "customer service and just pick what I want, and never let any of those lame employees or managers try and "help" me out. Does Price matching is a promo ? Best Buy Canada Reviews 213 • Bad . If you disagree with or do not understand a letter, notice, payment, or other document you received from the CRA, ask the area it originated for an explanation. DON'T EVER ORDER ONLINE FROM BESTBUY PERIOD. Best Buy Canada was first mentioned on PissedConsumer on Jun 09, 2013 and since then this brand received 48 reviews.. Best Buy Canada ranks 518 of 1769 in Appliances and Electronics category. She put me on a very long hold, and when she came back on the line she told me that there was not a supervisor available. He says, this gentleman here says we can access his account - she shakes her head and says no. ??!! Share. I have returned items that were defective but I did not get any grief from them. & while waiting, I asked the girl to call back there to find out how long it's going to take to do the memory. After confirming that the item went "missing" with Best Buy customer service over the phone they re-sent the item approx 2 months later (as it was still in stock). I was not too surprised at this request since the address did not match the billing address for the credit card. Do you think I would show up and ask for a refund if I abused or severely damaged a product? Once that was done, I asked if that was everything- and she said that it was. for a Visa fefund on items returned. -"Do NOT get the Best Buy Product Exchange Plan. Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. Only the latest review will count in the company's TrustScore. I've had issues with best buy for several years, from purchasing two defective computers and a defective monitor (dead pixels the first time I used it) rude staff who insisted that I was unable to use my computers (before realizing that there were legitimate broken parts inside them, less than two weeks after purchase) and generally terrible customer service. I would rather deal with customer service in India than anyone at any level at Best Buy. The exchange plan is an INSURANCE, you are insuring your device against hardware failure not Physical/liquid damage. wtf? The Best Buy Product Exchange Plan is a SCAM. This organization is not BBB accredited. President and Chief Operating. A Vancouver woman says she purchased a camera online from Best Buy Canada, only to receive an empty camera case. Three times in 2012 I wasted my time going to a store to find the advertised item I wanted and three times I was told by those pathetic excuses for store employees that the item is sold out...on the first day of the sale? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. She told me that she could not get a supervisor. Best Buy generated revenue of more than $42 billion in fiscal 2018. All you want to know about Best Buy Canada Complaints. When I called customer service, it prompted me to wait about 40 minutes to speak to a rep. 40 minutes has passed and the ring tone was connecting to a rep and then all of a sudden, it was disconnected.. Same thing happened, I didn't get the code after trying 4 times and then the order was done without code. We'll also show you how to make the most of your active lifestyle with our huge selection of smartphones, tablets, and wearable technology. Great, get me one please. It's disgraceful. At Best Buy, we have millions of product reviews from over 2 million reviewers. We can order from Canada Computers, but we can't walk into tons of stores & find a good store where the guys know what they are doing, so most times we are stuck with Best Buy & Future Shop & we risk our lives & computer by trusting them. I purchased some expensive items and they were polite. Do you have nothing better to do with your time than post a condescending and insulting opinion on people who are just venting on their experiences with a company?...seriously, your posting here is "complete idiocy"...go out and get a job!...by your post it is evident you have all the qualifications to be fitted for a blue shirt and enjoy a bright future as a clown at Best Buy! They will tell you you can cancel a contract before 30 days. I phoned my mother and had her on the cell and the agent on the land line, and had my mother read off the credit card information and phone number to the agent. Unknown Geek Squad Changes Unexceptable. Best Buy offers repair services for most major home appliances including: refrigerators, freezers, washers, dryers, dishwashers, stoves, and more. On January 31, more than a week after I made the purchase online, I received an email requiring further information. Ok, I could give him a better explanation - I got an account today online, a bbuy credit account, I don;t have the account number for him to charge to, but the rep who I spoke with on the phone said he WOULD be able to pull up my account info when I am in the store purchasing something. I say yes, your rep says you can, she says no and he then agrees with the girl again. Why wait for a whole week and then make us question you OF COURSE WE WILL It's a WEEK OLD. We have more than 1,000 stores and approximately 125,000 employees in the United States, Canada and Mexico. This associate J1E7 needs to learn to give sympathy, not be extremely rude to customers, and not contradict me (she doesnt have to agree with me but dont be rude about it) and make me feel upset/ guilty and extremely offended. By December 31 I have not received any emails from them about the status of my order so I call their customer service. We purchased $10K worth of appliances from them 4 months ago that they still don't know when they have in stock. Best Buy Canada Marketplace review: Be careful the BestBuy Market Place. Best Buy Corporate Office: (612) 291-1000. More Best Buy Canada Complaints & Reviews. Staff was friendly and treated me with respect. She said that she could not discuss it with me. My mother had asked for me to find him something that she could purchase online and have shipped to him, as I live in Canada and she lives in the US, and this is a game he wanted. Browse our many articles for insipiration and new ideas to add to your home! indicate that liquid has been introduced to the device, and YES people liquid damage DOES VOID your warranty manufacture and/or Extended (Product Exchange Plan). Best Buy - Will not answer their phone! He told me he had no idea what I was talking about that there was no such thing an expediting an order, he was quite rude. When I receieved the laptop (finally) I had just been into a Staples store that day, and noticed the new models out for $50.00 more than the model I purchased from Best Buy. My recommendation is NEVER BUY at best buy - you will get screwed. I'll go to Radio Shack. With her attitude, I am never ever coming back to this store. So in turn we could restock the item and sell it. It is no wonder why this location in Whitby also so quiet. Too bad, I really did like your company, until today. One big screw up!!! JeffNY. Till now there is no package is not delivered to me . Offer subject to full BY FAR THE WORST CUSTOMER SERVICE IN THE WORLD. Think about the time of day you guys call at!! why? DO NOT BUY SERVICE PLANS!!! I agree do not buy from Best Buy. Today i called the south common store, I followed the directions on the telephone and choose 5 (for DVD movies) after 30 rings the system sent me back to the choices menu, i then choose 7 to speak with customer service. 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